FAQs
2.
Please explore the FAQs page for a solution to any issue you may have with ShadowSense products.

Product

All frames need a 12V supply provided internally from the monitor or a separate 12V power supply (not provided by Baanto). We recommend a 12V, 1A external power supply. The specification can be obtained by contacting our technical support team.

Category: Product

The midsized products are designed to fit an open chassis monitor and as such have no real integration requirements apart from the mechanical fit and somewhere to position and power the separate controller. The large format frames are supplied by Baanto as a kit of 4 sides which are screwed together like a picture frame. This then needs to be mounted onto glass and integrated into some form of mechanical housing in front of the monitor display. This tends to be a specialist procedure. For more information on the procedure or for a list of approved integrators, please contact us.

Category: Product

Because the ShadowSense technology does not contain any drift mechanisms, once integrated onto a monitor and set up by the integrators, it never needs to be re-calibrated. The Dashboard program contains functions to mechanically set up the calibration of the frame to the monitor it is fitted to which never changes.

Category: Product

Yes. This is supported by the operating systems themselves.

Category: Product

The midsized products support up to 5 touch points, and the large format frames support up to 6 touch points.

Category: Product

Please refer to our warranty policy for details.

Category: Product

Load More

Have a question that has not been answered here?