Please explore the FAQs page for a solution to any issue you may have with ShadowSense products.
The glass screen is not part of the touch operation and is fitted purely to protect the monitor display. A scratch on the screen will not affect the performance of the touch technology. As such any scratch is just cosmetic and you would need to contact your integrator for the procedure they have for the replacement of the glass.
The glass fitted to the midsized products is 3 mm thick, clear toughened glass. For the large format range, Baanto only provides the frame with no glass. The integrator that supplied the product to you will be able to tell you more about the specification of glass finishes, thicknesses and strengths of the glass they used. You would need to contact them directly. For more information or for a list of approved integrators, see our list of partners.
Any propriety glass cleaning product is fine to use as long as you follow the advice on ‘How do I clean the screen?’
The glass portion of the touch screen is purely provided for the protection of the display used and is not part of the touch technology. As such it has no proprietary coatings or properties which can be affected by cleaning chemicals. We recommend that the cleaning product you use is sprayed onto a soft damp cleaning cloth and applied to the glass (and not sprayed directly onto the glass and wiped off). This gives a better cleaning experience.