FAQs

Where do I get drivers?

ShadowSense does not need external drivers loaded onto your computer to allow it to work. It uses the drivers already installed in your computer’s operating system. Just plugging the USB into the computer is all that is needed to allow ShadowSense to work.

Do I need special software loaded on my computer?

No. ShadowSense has no need for external software to be loaded.

What is Dashboard?

While ShadowSense does not need any external software to operate, it does have many powerful features and parameters that can be adjusted to help improve the operation of the touch screen in a number of different and arduous environments. Parameter adjustments are made using a program called Dashboard. As well as providing customers with the ability to easily modify the operational behavior of the touchscreen, it also contains sections for diagnostic testing and upgrading of the controller’s firmware. Changes made and saved via Dashboard are stored in the touch frame controller so the Dashboard program itself does not needed to be installed on the host PC. Dashboard only exists as a Windows application at this time. If you have a requirement for Dashboard, please contact your ShadowSense supplier or integrator for more information.

What is the warranty on Baanto's products?

Please refer to our warranty policy for details.

Does Baanto Make Custom Sizes?

Yes. Please contact our sales team for information regarding custom frame sizes.

What operating systems do you support?

Currently we natively support the following operating systems: Windows XP/XPe, Windows Vista, Windows 7/7 Embedded, Windows 8/8 Embedded, Linux, Mac OS and Android. (Android requires the HID – Multi-touch libraries to be built into the Kernel for Multi-touch capabilities.)

Is dirt on the screen a problem?

No.

What sizes of screen do you have?

Baanto has three ranges of size: midsized, large format and the Christie® Interactivity Kit. The midsized frames range from 15” to 22’’, the large format frames range from 32” to 98” and the Christie Interactivity Kit can scale up to 267”. Additional sizes are constantly being added to the line-up so please contact us for any additional size requirements.

How many touch points do you support?

The midsized products support up to 5 touch points, and the large format frames support up to 6 touch points.

Will the mouse still work with the touchscreen connected?

Yes. This is supported by the operating systems themselves.

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Baanto offers unparalleled touch technology through ShadowSense. Our technology outperforms other touch technologies while yielding cost savings.

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CONTACT INFO

6470 Viscount Rd. Mississauga, Ontario Canada L4V 1H3

905-670-3317

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