KNOWLEDGE BASE
1.
This section is the first step to troubleshooting any issue you may have with ShadowSense products.

Dashboard User Guide

This document describes features that are found in the Baanto ShadowSense family of open frame and large format products. The Dashboard software supports all Baanto products, regardless of size. If you purchased your frame through one of our partners, please consult with their technical support team before making any changes to your ShadowSense frame. Changing the behaviour of your frame could impact its functionality so please proceed with care.

Dashboard

Dashboard is a configuration tool that allows you to configure your ShadowSense frame to optimize it for different applications such as digital signage, collaboration, rain mode and more. If you purchased your frame through one of our partners, please consult with their technical support team before making any changes to your ShadowSense frame. Changing the behavior of your frame could impact its functionality so please proceed with care.

ShadowSense Troubleshooting Guide

This document lists the common issues experienced by users of ShadowSense touch frames and step-by-step procedures for fault finding and debugging the touch frame. The document is divided up based on the most common problems users will experience and contact tech support about. If you purchased your frame through one of our partners, please consult with their technical support team before making any changes to your ShadowSense frame.

ShadowSense Calibration Process

This document describes the process that is used to calibrate a ShadowSense touch frame when it is first integrated with a display. This process is not necessary when plugging the frame into a new computer as the settings are all stored in the frame itself.

ShadowSense Performance Report: De-Rated LEDs

This report examines the effects of de-rated LEDs on the performance of a ShadowSense touch frame.

ShadowSense Performance Report: Latency

This report examines the latency between a touch event and the USB output of a ShadowSense touch frame.

ShadowSense Performance Report: Dead LEDs

This report examines the effects of dead LEDs on the performance of a ShadowSense touch frame.

ShadowSense Performance Report: Operating Temperatures

This report examines the long term effects of high operating temperatures on the IR LEDs used in a ShadowSense touch frame.

ShadowSense Performance Report: Resolution

The report examines the touch resolution of a ShadowSense touch frame and shows its relationship to the screen resolution.

ShadowSense Performance Report: Size Detection

This report examines the capability of a ShadowSense touch frame to detect the size of objects.

ShadowSense Performance Report: Infrared Frequency

This report examines the relationship between the frequency of the infrared LEDs used within a ShadowSense touch frame and the frequency of infrared LEDs in other devices commonly found in boardroom and classroom settings.

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