Knowledge Base
This section is the first step to troubleshooting any issue you may have with ShadowSense products
Dashboard
User Manual
This document describes features that are found in the Baanto ShadowSense family of open frame and large format products. The Dashboard software supports all Baanto products, regardless of size. If you purchased your frame through one of our partners, please consult with their technical support team before making any changes to your ShadowSense frame. Changing the behavior of your frame could impact its functionality so please proceed with care.
Dashboard Software
Dashboard is a configuration tool that allows you to configure your ShadowSense frame to optimize it for different applications such as digital signage, collaboration, rain mode and more. If you purchased your frame through one of our partners, please consult with their technical support team before making any changes to your ShadowSense frame. Changing the behavior of your frame could impact its functionality so please proceed with care.
ShadowSense
Troubleshooting Guide
This document lists the common issues experienced by users of ShadowSense touch frames and step-by-step procedures for fault finding and debugging the touch frame. The document is divided up based on the most common problems users will experience and contact tech support about. If you purchased your frame through one of our partners, please consult with their technical support team before making any changes to your ShadowSense frame.
Calibration Process
This document describes the process that is used to calibrate a ShadowSense touch frame when it is first integrated with a display. This process is not necessary when plugging the frame into a new computer as the settings are all stored in the frame itself.
ShadowSense Performance Reports
Infrared Frequency
This report examines the relationship between the frequency of the infrared LEDs used within a ShadowSense touch frame and the frequency of infrared LEDs in other devices commonly found in boardroom and classroom settings.